IT Manager, Information Technology

Location: Arden, NC   

About us

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believe the health and safety of our employees are a top priority. We care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!  

Pay & Benefits

All positions start at an above market pay rate for that position. Benefits are also above market and include the below for all fulltime employees:

• Day 1 Medical Coverage with potential of no monthly premium
• Onsite Health Clinic for employees and dependents (age 14 and over) at no cost
• Dental, Vision, Life, AD&D, and Disability Coverage
• Tuition Reimbursement Program after 18 months
• Retirement Savings Plan (401k) with a matching program
• Company paid holidays and vacation starting Day 1

Job purpose

BorgWarner is currently looking for a “dynamic, results driven” individual to join as an IT Manager for our location in Arden, NC.

The IT Manager is a liaison between IT and the business, oriented toward emerging needs. Driving digital transformation by digital technologies to create new or modify existing business processes, culture, and customer experiences to meet changing business and market requirements. Has significant knowledge in subject matters pertaining to both IT and the business. This person needs to have the ability to gather business requirements and convert them into projects or change requests focusing on the value-add creation. Experience in manufacturing (prefer Automotive) process is needed.

This role is also responsible for overall delivery of IT services to Arden location.  The IT Manager manages customer expectations/needs and utilizes IT metrics/scorecards/reporting to communicate between the business and Global IT Organization.  The IT Manager must be able to effectively work with other IT Service Teams as well as the different functional areas in your location. Works closely with site application owners and Service teams to ensure quality IT services for sites of responsibility.

Key responsibilities

• Responsible for ensuring that all IT services are seamlessly delivered to clients of the organization
• Understand the business demands and leverage global IT Organizations (Applications & Infrastructure) to address these requirements
• Communicate to the business on deliverables by being a member of the site management staff
• Perform Pre-project business solution design, project estimates for cost-benefit analysis (ROI Analysis)
• Direct projects towards desired technology strategies and standards
• Communicate and negotiate with business leaders and business process owners on deliverables
• Plan, coordinate, and manage the IT activities of the site
• Manage the IT budget and request services for IT projects and maintenance for the site to ensure IT costing effectively
• Meet Plant and Business Unit IT targets, including developing an LRP, creating and maintaining forecast, and plan for Cyber Risk and Resiliency remediation.  
• Identify opportunities for business operational efficiency and drive to specific metrics for business cost saving and value realization
• Oversee the communication and feedback between the business and IT teams
• Report back to business and IT on the status of projects and IT performance (score card)
• Support the regional Service Delivery functions which include the Service Desk and IT Governance (ITIL, PMO, Financials)
• Has special focus on managing our Client Technicians to deliver to the expected service-demand of our sites
• Accountable to maintain and support enterprise IT Service Catalog, Service Level Agreements and Strategy
• Support Site Scorecards reviews for sites of responsibility
• Monitor and improve KPI and customer satisfaction and feedback on IT services while aligning with the regional leads to ensure consistency
• Builds IT service relationship with customers and site management
• Ensure quality services are performed to the agreed SLA
• Ensure that systems, processes, and methodologies specified are followed and ensure effective monitoring, control, and support of service delivery
• Provide reports on an agreed schedule (or on request), including management and financial performance reports
• Attend client service review meetings; areas covered will include performance reports, service improvements, quality, and processes
• Establishes and implements short and long-term services to customers within reasonable schedules and budgets
• Connects the business to technology
• Communicates and manages the regional, Chargeback, and Allocation model.
• Executes vendor-management - managing suppliers in/and outsourcing contracts
• Drives ITIL framework throughout IT organization including:
  • Incident/problem management
  • Change management
  • Service Level management
  • Financial management

What we’re looking for

Education /Experience Qualifications:

• BA/BS Computer Science, Information Systems, or related field
• 10 years working in Information Technology including 5 years of management experience
• Experience with ITIL framework – certification is a plus
• Excellent Program/Project management skills – Scrum, Agile, etc., certification is a plus
• Demonstrable experience of working in a Business Relationship management capacity
• Business analytical skills confirmed by working experience, preferred in SAP ERP
• Experience working with Automotive Sector/Organizations
• Experience in the digital manufacturing is a plus (IoT, I4.0, RPA)

Knowledge:

• ITIL
• Project Management Methodologies/Processes
• Root-Cause Analysis

Skills and Abilities:

• Strong inter-personal and communications skills needed to interface with high-level customer representatives
• Communication development for IT and Non-IT leadership
• Experienced in business case / ROI development
• Strong customer management skills and ability to understand and translate and define complex business requirements
• Experienced in systems analysis and problem solving, and functional & technical specification design
• Attention to detail and ability to quickly learn new technologies and tools
• Ability of establish and maintain effective working relationships effectively as part of a team
• Ability to work directly with middle to senior management as well as employees at all levels throughout the organization
• Ability to plan and prioritize multiple projects, work under tight deadlines, and manage changing priorities
• Ability to publicly represent the company and department with internal and external clients
• Ability to use own judgment and initiative in problem resolution

Work Experiences:

• Experience in implementing and executing towards a Service Management Framework in a large organization
• Comfortable presenting technical topics to business associates
• Ability to develop appropriation requests and cost justification for IT projects

Job Requirements:

• USA based – approx. 20% travel
• On site role
• Proficient in English

What we believe

• Inclusion: Respecting Individuals
• Integrity: Honoring truth
• Excellence: Focusing on results
• Responsibility: Our commitment
• Collaboration: Building trust

Safety

This position will adhere to the BorgWarner Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Team Lead immediately.

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Visa Sponsorship

BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.

No Unauthorized Referrals from Recruiters & Vendors

Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

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