Client Tech Specialist

Key Responsibilities

• Ensures first class IT Service Delivery across locations for infrastructure services
• Support of Local Production/Manufacturing Connectivity
• Acting as counterpart for the European Data Center Team in order to support ongoing projects.
• Strong focus on IT support resulting out of restructuring plans.
• Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as ownerHelps to build IT service relationship with customers
• Ensure quality services are performed to the agreed SLA
• Support in implementing and providing services
• Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
• 2nd and 3rd Level Operations for Client, Mobile, Security, Web and Network related services
• Independent troubleshooting and problem-solving incl. best practice sharing 
• Work within the global team to improve infrastructure services 
• Coordination and escalation of operational issues and solution proposals to Management 
• Helps to build IT service relationship with customers across levels and build up professional reputation 
• Creates strong morale and team spirit within the team while actively fostering wins/successes through results 
• Understands Incident, Problem and Change Management Principles

Education/Experience:

• 5 years working in Information Technology
• 2-3 years working in a Client Service Team
• 2nd and 3rd Level support experience in multi-language
• Experienced in technical troubleshooting (layer 7-4) 
• Support coordination across 1st – 2nd – 3rd level teams
• Experienced in Service Management (Service NOW as preference) and/or ITIL Principles
• Experienced in interacting with (Senior) Management 
• Experienced in Client/Server Infrastructures 
• Experienced in Microsoft Office Applications 
• Technical and innovation affinity 
• Experienced with Apple IOS
• Experienced with Microsoft OS (WIN 10, 11 plus)
• Experienced in Microsoft Office Applications, Mobile Device Management
• Very focused in User Satisfaction
• Proficient in German, effective in English, other European languages a plus
• Willingness to travel and work at various locations in Germany, even over several days.

Global Terms of Use and Privacy Statement

Carefully read the BorgWarner Privacy Policy before using this website. Your  ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

Career Scam Disclaimer:  BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website.  To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner.  Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online.  Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.