IT Co-op/Intern

POSITION SUMMARY

The Client Technologies Intern is primarily responsible for IT Customer environment.  The Client Technologies Intern executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers).  The Client Technologies Intern also provides on-site support for the Service Desk teams as needed.

POSITION ACCOUNTABILITIES

Participates in the Enterprise Service Desk Queue Process Executes the desktop services and standards (e.g. hardware/software, data locations, etc) Executes the deployment process and desktop image components Ensures that remote and on-site support issues are resolved to customers satisfaction Maintains software version control (application and system) Maintains License Management. Maintains client security settings (e.g. admin rights, software installs, etc) Maintains customer configuration options (e.g. screensavers, page layout views, etc) and incorporate into the BorgWarner Desktop image Maintains client asset inventory, disposal, and refresh plans

POSITION COMPETENCIES (Top 10)

Customer Focus                                                                   Process Management      

Informing                                                                              Drive for Results

Listening                                                                                Action Oriented

Priority Setting                                                                     Dealing with Ambiguity

Problem Solving                                                                  Functional/Technical Skills

INTERNAL CUSTOMERS/CONTACTS

Enterprise Level Service Areas

EXTERNAL CUSTOMERS/CONTACTS

Enterprise Level Service Areas

SUPERVISORY RESPONSIBILITY

None

EDUCATION/EXPERIENCE QUALIFICATIONS

• Actively pursuing BA/BS Computer Science or related field w/ minimum GPA of 3.0/4.0
• Career interest in Information Technology
• Must be self-driven and able to accomplish entry-level troubleshooting tasks with decreasing supervision
• Microsoft or other industry certifications are a plus (e.g., ITIL, Microsoft)

KNOWLEDGE

• Working knowledge of fundamental operations of relevant software and hardware equipment, i.e., Microsoft Windows operating systems, Dell hardware
• Proficient in Microsoft Office applications
• Familiar with Project Management Methodologies/Processes
• Root-Cause Analysis

SKILLS AND ABILITIES

• Excellent written and Verbal Communication Skills
• Ability to multi-task
• Strong Process Orientation
• Excellent Customer Focus

The statements in this job description are intended to describe the general nature and level of work being performed.  They are not intended as an exhaustive list of all responsibilities, duties and skills required.  They may be supplemented as necessary.

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