IT Client Technology Specialist (f/m/d)

Key Responsibilities

• Support driving a Global Service Desk
• Support the setup of processes around Service Management
• Providing 1st and 2nd Level support but also leading local Client/Infrastructure and LAN change activities
• Support of Local Production/Manufacturing Connectivity
• Support in setting up an IT Service Catalogue
• Helps to build IT service relationship with customers
• Ensure quality services are performed to the agreed SLA
• Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
• Understands Incident, Problem and Change Management Principles

Experience / Skills

• 3 years working in Information Technology
• 2-3 years working in a Client Service Team and/or Service Desk
• Experience in Service Management and/or ITIL Principles
• Experience in Service Management Tools (Service NOW as preference)
• Experience in Microsoft Client/Server Infrastructures
• Experienced with Microsoft OS (Win 7, 10, 11)
• Experienced in Microsoft Office Applications
• Basic application/software support i.e., SAP GUI client, Browser, VPN client, Backup, etc.
• Very focused in User Satisfaction
• Experience in working in virtual/distributed teams
• Communication skills to interface with colleagues from other locations
• Ability to use own judgment and initiative in problem resolution
• Experience in Automotive (Production/Manufacturing IT) environment is a plus
• Proficient in German, basic English, other European languages is a plus

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