If you enroll in a medical plan, you’re automatically enrolled in the Prescription Drug Program and your medical ID card issued is for prescriptions, too. The Prescription Drug Program does not have a deductible that you are required to meet, so your coverage begins with your first prescription.
Cigna Customer Service Line: 1-800-237-2904 Cigna Website: MyCigna.com
HR Link Contact Information: [email protected] or 1-844-429-5465
myCigna.com
(click “Home Delivery Pharmacy” tab)
Generic medications contain the same active ingredients and have the same quality, strength and purity as the brand name medications they copy. Save money by choosing generics whenever possible.
Find a network pharmacy near you
Find participating 90-day retail pharmacies near you:
Cigna.com/Rx90network
To Access: Mail: Complete the order form (available at www.myCigna.com) and mail along with your original prescription(s) and your payment to: Cigna Tel Drug, PO Box 1019, Horsham, PA 19044.Phone: +1 800-Tel-Drug (835-3784).
Injectable drugs (excluding insulin) used to treat conditions like rheumatoid arthritis, cancer, multiple sclerosis or anemia are covered under the Prescription Drug Program. Your first 30-day supply can be purchased at a retail pharmacy. Subsequent refills must be ordered through the specialty pharmacy mail order service and will be dispensed in 30-day intervals only (90-day supply is not available). In addition, you can take advantage of the specialty pharmacy patient advocate service for guidance and support, as well as self-care information about your condition.
Often, there are several medication choices available to treat a given medical condition. Though the safety and clinical effectiveness of these choices can be equivalent, the cost can vary widely. This is most apparent with generic medications that are FDA approved to be just as effective as brand-name counterparts. Through Step Therapy, your pharmacist works with your doctor to find the most cost-effective and safest “step one” drug first for treatment of your (or dependent member age 18 or above) condition and then progresses to more costly “step two" brand-name drugs, only if medically necessary.
There is a sequence of two “steps” in the choice of medication used for the following:
If you try to fill a “step two” brand-name drug, the pharmacy’s system automatically checks to see if you’ve used this before. If you have, the system pays the claim; however, if it is a new prescription, the pharmacist will be directed to call your doctor and suggest trying a more cost-effective “step one” drug, such as a generic equivalent or brand formulary drug. In the meantime, you can still get a temporary supply of the “step two” drug while you await your doctor’s approval.